Manufex’s Privacy Policy
Last Updated: Dec 22, 2025
1. Overview
This Privacy Policy explains how Manufex collects, uses, stores, and protects your information when you use our IIoT platform.
2. Information We Collect
a. Account Information
- Name
- Email address
- Phone number
- Role and organization details
b. Operational & Machine Data
- Machine status, uptime, downtime
- Sensor and PLC data
- Maintenance records
- Production orders and logs
- Quality and inspection data
c. Usage Data
- Login activity
- Feature usage
- Audit logs
- Error logs
3. How We Use Information
We use collected data to:
- Provide real-time monitoring and analytics
- Improve platform performance and reliability
- Enable alerts, dashboards, and reports
- Ensure system security and auditability
- Provide customer support
4. Data Sharing
We do not sell your data.
We may share data only:
- With your authorized users
- With trusted infrastructure providers (cloud, monitoring tools)
- When legally required
All vendors comply with standard security practices.
5. Data Storage & Security
- Data is stored securely on cloud infrastructure
- Industry-standard encryption is used
- Role-based access controls are enforced
- Audit logs track sensitive actions
6. Data Retention
- Data is retained as long as your account is active
- Upon request or termination, data can be exported or deleted as per agreement
7. Cookies & Tracking
Manufex may use cookies for:
- Authentication
- Session management
- Performance optimization
You can control cookies through browser settings.
8. User Rights
You have the right to:
- Access your data
- Correct inaccurate data
- Request deletion (where applicable)
- Export your data
Requests can be sent to support.
10. Policy Updates
We may update this Privacy Policy periodically. Changes will be reflected on this page.